Keepstage After-Show / Sample report / Workforce and workplace

After-Show Report: Acme Ops, Q4 Product Live

What a webinar export becomes: follow-ups by lifecycle stage for sales, a ranked backlog with quotes for product, and drafted answers for your expert. This is the full report, with every section a client receives.

Webinar: Q4 Product Live: shift swaps, the employee app and what’s next
Platform: Zoom Webinars · 60 min · 2 speakers
Date: Thursday 8 October 2026, 16:00–17:00 CET
Prepared: Thursday 15 October 2026
Data quality: A · n = 142 questions · 789 attendees

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Acme Ops is invented: frontline workforce software for multi-site employers: shift scheduling, a mobile employee app and an intranet, 180 employees, on HubSpot Marketing Hub Professional. People appear as invented first names with an initial.

01 · Executive summary

Rule-based shift-swap approval is the top ask, and six people with open deals asked questions.

789

attended

56% of 1,412 registered

142

questions

18 per 100 attendees

61%

answered live

87 of 142

104

people asked

13% of attendees

41 min

average watch time

of 60 · median 47

n = 1,412 registrants, 789 attendees, 142 questions · Source: Zoom Webinars attendee and Q&A reports. 12 Acme Ops employees excluded from every figure.

Five findings

Rule-based shift-swap approval is the top ask. 14 people asked (6 customers, 3 SQL, 5 leads), up from 9 in September. With n ≥ 10 it’s a pattern, not an anecdote. Next Act, item I-001
Six people with open deals asked questions. A task for each owner is drafted, with the question and a suggested answer. Northwind Retail sent 4 attendees, asked 5 questions and clicked “Book a demo”. Call Sheet
55 questions went unanswered live. They merge into 19 distinct questions: 11 drafted answers wait for your expert, and 8 (pricing, launch dates, legal) are left to you. Answers to approve
Five people asked for something that already exists. Mandatory posts already collect read confirmations, store by store. That’s customer education, not roadmap. Item I-005
EU data residency is the top objection. 3 of the 9 objections, all from accounts with 200–999 employees, one of them with an open deal. Sales needs a written answer before the next webinar. Spotlight

Three recommendations

Take I-001 (swap rules) and I-002 (working-time checks per country) to the next planning session, with the quotes and who asked.
Owners call the six open-deal askers this week, Northwind Retail first.
Before the next webinar: switch off anonymous questions in Zoom and publish the read-confirmations article.

In their words

“I approve about 40 shift swaps a week by hand, and almost all of them are like-for-like.”
Q-0044 · Customer · 200–999 employees

02 · Attendance and engagement

More than half of registrants came, and the demo held them.

56% of registrants attended. Viewers peaked at minute 10 and 418 were still there at the end of the Q&A (60% of the peak). Questions built through the demo and peaked in the first minutes of the Q&A.

From registration to action n = 1,412 registrants

Registered1,412
Attended78956% of registered
Asked a question10413% of attendees
Clicked a tracked link618% of attendees · 36 of them also asked

Stages are not strictly nested: 25 people clicked a link without asking anything, and they get their own Call Sheet cell.

Concurrent viewers, minute by minute n = 789 attendees · Source: Zoom attendee report (join and leave times)

Questions per 5 minutes n = 142

So what: viewers dipped at minute 25 and came back for the demo (640 → 655), the only rise after the first ten minutes, and questions peaked right after it. Next time, open the Q&A inside the demo instead of after it.

Engagement per block n = 142 questions · 71 clicks
Block	Avg viewers	Questions	Per 10 min	Link clicks
Welcome0′–5′ · Luis M. (moderator)	590	4	8.0	0
What shipped in Q35′–25′ · Ana R., Head of Product	675	38	19.0	0
Live demo: shift swaps and the mobile app25′–40′ · Tom B., Solutions Engineer	628	47	31.3	38
Live Q&A40′–60′ · Ana R. and Tom B.	510	53	26.5	33

Tracked links posted in the chat 61 people · 71 clicks · Source: HubSpot tracked URLs
Link	Posted	People
Join the swap-rules beta waitlist	16:31	38
Book a demo	16:42	19
Docs: working-time rules by country	16:47	14

Attendance and questions by lifecycle stage n = 1,412 registrants · HubSpot lifecycle stage on 8 Oct
Stage	Registered	Attended	Rate	Asked	% of attendees
Customer	318	212	67%	38	17.9%
Open opportunity	23	18	78%	6	33.3%
SQL	62	41	66%	9	22.0%
MQL	171	96	56%	22	22.9%
Lead / subscriber	693	358	52%	23	6.4%
No marketing consent	145	64	44%	6	9.4%
Total	1,412	789	56%	104	13.2%

So what: open opportunities came in the highest proportion (78%) and asked the most per head. Contacts without marketing consent came least, and get no commercial follow-up.

Attendees by company size n = 789 · from the email domain and HubSpot company

Attendees by company size
Category	Bar	Value
1–49 employees		118 15%
50–199		241 31%
200–999		287 36%
1,000+		97 12%
Unknown (personal email)		46 6%

Attendees by role n = 789 · HubSpot job title, grouped

Attendees by role
Category	Bar	Value
Operations and store managers		236 30%
Internal communications		148 19%
IT and digital workplace		121 15%
Workforce planning		92 12%
Executive		71 9%
Other		76 10%
Unknown		45 6%

Most upvoted questions Zoom upvotes
Id	Question	Upvotes	Status
Q-0031	“Can I set rules so swaps between people with the same role and skills approve themselves?”SQL with an open deal · 200–999 employees	23	Answered live · 00:44
Q-0058	“Does the schedule warn me before I break the 11-hour rest rule, or only after?”MQL · 200–999 employees	17	Answered live · 00:47
Q-0071	“Half our warehouse staff have no company email. How do they sign in?”Customer · 200–999 employees	14	Unanswered → draft D-02
Q-0063	“Can staff sign in on a shared store tablet with SSO and switch users quickly?”Open opportunity · 200–999 employees	12	Answered in writing
Q-0089	“Do approved hours go straight to our payroll provider, or only as a CSV?”MQL · 50–199 employees	9	Unanswered → draft D-04

03 · Cues · early access

23 moments when an owner could have stepped in while the account was still watching.

Cues are live sales alerts: the account owner gets a message in Slack while the account is still in the session. They need the event to run on Keepstage Live, which sees questions and clicks as they happen. This webinar ran on Zoom Webinars, so nothing was sent during the show. Below are the alerts Cues would have posted, replayed from the timestamps in the export.

16:07Target accounts watching (digest)
4 target accounts are watching: Northwind Retail (4), Halcyon Freight (6), Fernhill (2), Corva Health (5).
To
#event-leads
Suggested action
Owners stay on; the moderator watches for their questions.
16:33Open deal · high-intent click
Priya S. (open deal) asked about rules for automatic swap approval and clicked Book a demo. Still watching.
To
Luis M., deal owner
Suggested action
Answer in the Q&A that the swap-rules beta waitlist is open; call Northwind Retail tomorrow.
16:38Pricing intent
J. Ortega · Fernhill (MQL, target account) asked whether SSO is included in the Team plan.
To
Sara K., owner
Suggested action
Don’t quote prices in the chat; offer a call with the plan comparison.
16:44Competitor mention · existing customer
M. Lund · Brightline (customer, renewal in 60 days) asked how forecasting compares with Competitor A.
To
Dan P., CSM (customer route on for this webinar)
Suggested action
CSM check-in this week, with the swap-rules beta.
16:49Flagged by the moderator
K. Adeyemi · Halcyon Freight (lead) asked about piloting in one region with 600 warehouse staff.
To
#event-leads
Suggested action
Assign an owner and propose a pilot call.

Alerts by trigger n = 23 · replayed, not sent

Cues alerts by trigger
Category	Bar	Value
Target accounts watching (digests)		3
Open deal or SQL activity		6
Pricing intent		5
High-intent click		4
Competitor mention		3
Flagged by the moderator		2

Rules: at most one immediate alert per contact and trigger; target-account digests every 10 minutes; more than 30 alerts in an hour switch to a digest. Companies come from the email domain and your target-account list, never from IP addresses. Alerts carry the minimum: name, company, topic.

Example · Acme Ops (fictional data) · Names are invented and shortened.

04 · Spotlight · what your market asked

Payroll and HRIS integrations drew the most questions; the intranet drew the warmest.

Each question is classified by intent and topic, and duplicates are merged. Payroll and HRIS integrations (23) and intranet and internal comms (22) lead the topics; the intranet has the highest share of positive questions. The tone is about the question text, never about the person.

What people asked for n = 142 questions, by intent · 211 messages, 69 were greetings, thanks or off-topic

Questions by intent
Category	Bar	Value
Feature request		44 31%
How-to or “does it exist?”		29 20%
Integration		20 14%
Problem		13 9%
Pricing or plan		11 8%
Roadmap or dates		10 7%
Objection		9 6%
Competitor		6 4%

Topics, with the tone of the questions n = 142 · negative 24 · neutral 87 · positive 31
Topic	Questions	Negative	Neutral	Positive
Payroll and HRIS integrations	23	5	14	4
Intranet and internal comms	22	2	12	8
Shift swaps and open shifts	21	4	11	6
Demand forecasting	19	3	12	4
Reach analytics	15	1	11	3
SSO and permissions	14	3	9	2
Mobile app	10	3	5	2
Working-time rules	9	2	6	1
Account and billing	5	1	4	0
Other	4	0	3	1

Objections n = 9 · normalised
Objection	Questions	Who	Suggested response
Employee data has to stay in the EU	3	2 MQL · 1 open deal · all 200–999 employees	Security to confirm the hosting region in writing; sales links the security page and the DPA.
Frontline staff won’t install another app	2	2 leads · 50–199 employees	Send the rollout guide (QR posters for the break room, sign-in by text message) and offer the rollout session.
Seasonal staff shouldn’t cost a full seat	2	1 SQL · 1 MQL	Pricing topic: the owner answers on a call, not by email.
Our works council has to approve scheduling and time tracking	2	2 customers · 1,000+ employees	Send the data-processing summary and offer a session for the works council.

Competitor mentions n = 6
Named	Questions	Compared on
Competitor A	3	A workforce management suite: forecasting depth, labour-law rules
Competitor B	2	An employee app: news feed, chat, mobile
An in-house tool	1	Spreadsheets and a group chat for swaps

Competitor names are replaced in this sample. A real report shows the names your audience used, next to their questions.

Buying signals 29 people with at least one
Signal	People	Who
Clicked “Book a demo”	19	4 SQL · 7 MQL · 5 leads · 3 customers
Asked a pricing or plan question	9	11 questions · 2 open deals · 2 SQL
Asked about a pilot, rollout or go-live date	6	1 open deal · 2 SQL · 3 leads
Asked about a security review or works-council approval	3	1 open deal · 2 MQL

People asking for shift-swap approval item I-001 · last four webinars · stable item id

Top accounts by engagement company from the email domain · 46 personal-email attendees not included
#	Account	Attendees	Questions	Clicks	Avg min	What they cared about	Owner	Score
1	Northwind RetailOpen deal · SQL	4	5	3	54	Swap rules, clicked Book a demo	Luis M.	91
2	Halcyon FreightLead · target account	6	3	2	49	Pilot in one region	Unassigned	84
3	FernhillMQL · target account	2	3	1	51	Rest-time checks, SSO on the Team plan	Sara K.	77
4	BrightlineCustomer · renewal in 60 days	3	2	0	44	Compared with Competitor A	Dan P. (CSM)	72
5	Corva HealthMQL	5	1	2	38	EU data residency	Sara K.	66
6	Pinecrest UtilitiesCustomer	3	2	1	47	Sign-in without a company email	Dan P. (CSM)	61
7	Oakridge FacilitiesSQL	2	2	1	52	Direct payroll export	Luis M.	58
8	Tidewater LogisticsLead	4	0	1	31	Watched most of it, no questions	Unassigned	52

Score = event score (0–100) from transparent weights: attendance minutes, questions, high-intent clicks and target-account status. It ranks this list; it never changes a lifecycle stage.

Compared with your previous webinars same taxonomy, stable item ids
Webinar	Attendees	Questions	Per 100	Asked for shift-swap approval
JuneSpring release	612	88	14.4	5
JulyIntranet search update	655	97	14.8	7
SeptemberForecasting preview	702	113	16.1	9
OctoberQ4 Product Live	789	142	18.0	14

So what: shift-swap approval grew from 5 to 14 people in four webinars (1.6× September), while questions per 100 attendees rose from 14.4 to 18.0.

05 · Next Act · product roadmap from audience questions

Twelve items, and the first three come with open deals attached.

75 of the 142 questions map to 12 product items. The other 67 are how-to questions answered live, pricing and dates: they go to the Call Sheet and the answers, not the backlog. Each item links to its source questions, so any number can be traced to the original question.

I-001 · priority 82 · Planned

Rule-based shift-swap approval

14 people · 19 questions · 6 customers · 3 SQL · 5 leads

“Can I set rules so swaps between people with the same role and skills approve themselves?”
Q-0031 · SQL with an open deal · 200–999 employees

“I approve about 40 shift swaps a week by hand, and almost all of them are like-for-like.”
Q-0044 · Customer · 200–999 employees

“Will swap rules come to the mobile app this year?”
Q-0102 · Lead · 50–199 employees

Suggested owner: PM, Scheduling

I-002 · priority 64 · Planned

Working-time checks per country

9 people · 9 questions · 4 customers · 1 open deal · 2 SQL · 2 MQL

“Does the schedule warn me before I break the 11-hour rest rule, or only after?”
Q-0058 · MQL · 200–999 employees

“We have stores in three countries. Can rest and overtime rules differ per country?”
Q-0077 · Customer · 1,000+ employees

Suggested owner: PM, Scheduling and compliance

I-003 · priority 55 · Planned

SSO on shared store devices

7 people · 9 questions · 2 customers · 2 open deals · 1 SQL · 2 MQL

“Can staff sign in on a shared store tablet with SSO and switch users quickly?”
Q-0063 · Open opportunity · 200–999 employees

Suggested owner: PM, Platform and security

Next Act backlog 12 items from 75 of 142 questions · ranked by priority
#	Item	People	Questions	Who asked	Open deals	Status	Jun → Oct	Priority	Suggested owner	Quote
01	Rule-based shift-swap approvalI-001 · Feature request · Shift swaps and open shifts	14pattern	19	6 customers · 3 SQL · 5 leads	1	Planned	5 → 7 → 9 → 14	82	PM, Scheduling	“Can I set rules so swaps between people with the same role and skills approve themselves?” Q-0031
02	Working-time checks per countryI-002 · Feature request · Working-time rules	9signal	9	4 customers · 1 open deal · 2 SQL · 2 MQL	1	Planned	3 → 4 → 6 → 9	64	PM, Scheduling and compliance	“Does the schedule warn me before I break the 11-hour rest rule, or only after?” Q-0058
03	SSO on shared store devicesI-003 · Feature request · SSO and permissions	7signal	9	2 customers · 2 open deals · 1 SQL · 2 MQL	2	Planned	4 → 5 → 5 → 7	55	PM, Platform and security	“Can staff sign in on a shared store tablet with SSO and switch users quickly?” Q-0063
04	Direct payroll export of approved hoursI-004 · Integration · Payroll and HRIS integrations	6signal	8	1 customer · 1 SQL · 2 MQL · 2 leads	–	New	0 → 2 → 3 → 6	49	PM, Integrations	“Do approved hours go straight to our payroll provider, or only as a CSV?” Q-0089
05	Read confirmations on mandatory postsI-005 · How-to · Intranet and internal comms	5signal	5	3 customers · 2 leads	–	Exists	1 → 2 → 4 → 5	41	Customer education	“Can we see who has read the new safety procedure, store by store?” Q-0095
06	Sign-in without a company emailI-006 · Problem · Mobile app	5signal	6	2 customers · 1 MQL · 2 leads	–	New	2 → 2 → 3 → 5	38	PM, Mobile	“Half our warehouse staff have no company email. How do they sign in?” Q-0071
07	Intranet search across connected drivesI-007 · Feature request · Intranet and internal comms	4anecdotal	4	2 customers · 1 SQL · 1 MQL	–	New	0 → 1 → 2 → 4	27	PM, Intranet	“Intranet search only finds page titles. Can it look inside PDFs too?” Q-0083
08	Forecast from till and footfall dataI-008 · Integration · Demand forecasting	4anecdotal	4	1 customer · 3 MQL	–	New	1 → 1 → 2 → 4	25	PM, Forecasting	“Can the forecast use till transactions and footfall counts, not just past schedules?” Q-0112
09	Reach report by location and roleI-009 · Feature request · Reach analytics	3anecdotal	3	2 customers · 1 lead	–	Planned	2 → 3 → 3 → 3	19	PM, Intranet	Summary only: no single question says it best
10	EU data residencyI-010 · Objection · Account and billing	3anecdotal	3	1 open deal · 2 MQL	1	New	0 → 0 → 1 → 3	17	Security, with sales	“Where is employee data stored? It has to stay in the EU.” Q-0120
11	Higher API rate limitsI-011 · Integration · Payroll and HRIS integrations	3anecdotal	3	1 customer · 2 SQL	–	New	0 → 1 → 1 → 3	14	PM, Integrations	Summary only: no single question says it best
12	Import past schedules from CSVI-012 · Feature request · Demand forecasting	2anecdotal	2	2 leads	–	New	0 → 0 → 0 → 2	11	PM, Forecasting	Summary only: no single question says it best

How we score

priority = reach × segment weight × urgency × confidence, scaled to 0–100. Reach counts people, not mentions, with a log correction so one loud account can’t dominate.

Segment weights: customer 1.0 · open deal 1.0 · SQL 0.8 · MQL 0.6 · lead 0.4 · unknown 0.3. Urgency: blocking 1.0 · important 0.7 · curiosity 0.4. Confidence: reviewed by a person 1.0. All weights are yours to change.

Evidence labels: fewer than 5 people = anecdotal · 5–9 = signal · 10 or more = pattern.

“They don’t know it exists”

5 people asked for Read confirmations on mandatory posts, which already exists. That isn’t a roadmap item: it’s a help article, an onboarding email and a line in the next webinar. The people who asked are in a HubSpot list (ks_requested_items contains I-005), so you can tell them directly.

Before the readout, your PM writes down their own top 5, then marks each item as known, new and actionable, or not relevant. The board goes to your PM’s tool as a CSV; HubSpot only stores who asked what.

06 · Call Sheet · follow-ups by lifecycle stage

Owners get 28 tasks, not a spreadsheet. Everything else waits, switched off, for your review.

Every registrant sits in one cell: their lifecycle stage in HubSpot crossed with what they did in the webinar. Each cell gets one action. Open deals never get an automatic email: their owner gets a task with the question and a suggested answer. Keepstage never sends anything; your HubSpot does, once you switch it on.

The Call Sheet matrix: lifecycle stage × what they did n = 1,412 registrants · each person sits in one cell
Stage	Asked, unanswered	Asked, answered	Clicked, didn’t ask	Attended, silent	No-show
Customer318 registered	15Answer email · CS ticket if a problem	23Recap with the minute	9CSM task: expansion	165“What’s new for you”	106Replay for customers
Open opportunity23 registered	3Owner task + deal note	3Owner task + deal note	0Urgent owner task	12Deal note	5Deal note
SQL62 registered	4Owner task · email after 48 h	5Owner task · email after 48 h	4Urgent owner task + meeting link	28Owner email template	21Owner email template
MQL171 registered	8Answer email + walkthrough	14Answer email + walkthrough	7Walkthrough invite + SDR task	67Replay + top 3 moments	75Replay + top 3 moments
Lead / subscriber693 registered	8Answer + article	15Answer + article	5Walkthrough invite	330Article from the session	335Replay + next webinar
No marketing consent145 registered	3Answer only	3Answer only	0Nothing sent	58Nothing sent	81Nothing sent

Consent check, per registrant n = 1,412 · from HubSpot subscription types on 8 Oct and the registration notice

Green 1,237 answer to their own question, customer communications or marketing opt-in
Amber 36 sales tasks for deals and SQLs already in conversation, no automatic email
Red 139 no basis for a commercial follow-up: nothing is sent

Acme Ops’ registration notice on 8 Oct said: “We use the questions you ask and the sessions you attend to improve our product and to tailor follow-ups.” That covers aggregate product analysis and follow-ups to opted-in contacts. This check is orientative; your lawyer confirms it.

Segments, messages and what lands in HubSpot 19 segments · 18 active lists · 9 email templates · 5 workflows, all switched off · every list is named “[After-Show] Q4 Product Live · …”
Segment	Contacts	Action	Message angle	Template	HubSpot list	Workflow	Consent
CustomerAsked, unanswered	15	Email with the approved answer; 3 product problems open a support ticket	“You asked about … — here’s the answer.”	T1 Answer to your question	… · Customer · Asked, unanswered	WF1 Answer to your question OFF	GreenAnswer to their own question
CustomerAsked, answered live	23	Email with the minute in the recording and the help article	“Your question, answered at minute …”	T2 Answered live	… · Customer · Asked, answered live	WF2 Answered-live recap OFF	GreenAnswer to their own question
CustomerClicked, didn’t ask	9	Task for the CSM: expansion conversation	—	—	… · Customer · Clicked, didn’t ask	Owner task after your OK	AmberSales task, existing customer
CustomerAttended, silent	165	“What’s new for you”: the three changes that matter to teams already on Acme Ops	“Three things from Thursday that change how you handle swaps.”	T3 What’s new for customers	… · Customer · Attended, silent	WF3 Recap and replay OFF	GreenCustomer communications subscription
CustomerNo-show	106	Replay with chapters for customers	“The 12 minutes worth watching.”	T4 Replay for customers	… · Customer · No-show	WF3 Recap and replay OFF	GreenCustomer communications subscription
Open opportunityAsked	6	Task for the deal owner with the question and a suggested answer, plus a deal note. No automatic email	—	—	… · Open opportunity · Asked	Owner task after your OK	AmberSales task for a deal in conversation
Open opportunityAttended or no-show	17	Deal note only (“attended, 47 min” or “registered, didn’t attend”)	—	—	… · Open opportunity · Attended or no-show	Deal note	AmberSales task for a deal in conversation
SQLAsked	9	Owner task; the answer goes by email only if the owner hasn’t acted in 48 h	“Following up on your question from Thursday.”	T5 Owner follow-up	… · SQL · Asked	WF4 SQL fallback after 48 h OFF	GreenMarketing opt-in
SQLClicked, didn’t ask	4	Urgent owner task with the owner’s meeting link	—	—	… · SQL · Clicked, didn’t ask	Owner task after your OK	AmberSales task
SQLAttended silent or no-show	49	Owner email from a template, with the replay and one resource	“The part of the session about shift swaps.”	T5 Owner follow-up	… · SQL · Attended silent or no-show	Sent by the owner	GreenMarketing opt-in
MQLAsked	22	Email with the answer and a walkthrough invitation	“Your question, and a 20-min walkthrough if useful.”	T1 Answer to your question	… · MQL · Asked	WF1 Answer to your question OFF	GreenMarketing opt-in
MQLClicked, didn’t ask	7	Walkthrough invitation by email and a task for the SDR	“You looked at the demo: want a walkthrough?”	T6 Walkthrough invitation	… · MQL · Clicked, didn’t ask	WF5 High-intent walkthrough OFF	GreenMarketing opt-in
MQLAttended silent or no-show	142	Replay and the top 3 moments	“The 3 moments people asked about most.”	T7 Replay and top 3 moments	… · MQL · Attended silent or no-show	WF3 Recap and replay OFF	GreenMarketing opt-in
Lead / subscriberAsked	23	Email with the answer and one article on the topic	“Your question, answered.”	T1 Answer to your question	… · Lead / subscriber · Asked	WF1 Answer to your question OFF	GreenMarketing opt-in
Lead / subscriberClicked, didn’t ask	5	Walkthrough invitation by email	“You looked at the demo: want a walkthrough?”	T6 Walkthrough invitation	… · Lead / subscriber · Clicked, didn’t ask	WF5 High-intent walkthrough OFF	GreenMarketing opt-in
Lead / subscriberAttended silent	330	Nurture: an article written from the session	“What 142 questions told us about shift swaps.”	T8 Article from the session	… · Lead / subscriber · Attended silent	WF3 Recap and replay OFF	GreenMarketing opt-in
Lead / subscriberNo-show	335	Replay and an invitation to the next webinar	“You missed it. Here’s the replay, and the next date.”	T9 Next webinar invitation	… · Lead / subscriber · No-show	WF3 Recap and replay OFF	GreenMarketing opt-in
No marketing consentAsked	6	The answer to their own question, nothing else	“You asked about … — here’s the answer.”	T1 Answer to your question	… · No marketing consent · Asked	WF1 Answer to your question OFF	GreenAnswer only
No marketing consentAttended silent or no-show	139	Nothing is sent. Counted here so you know who was left out	—	—	—	—	RedNo basis for a commercial follow-up

HubSpot dry run: what will be written

Contacts updated: 1,412
Contacts with a question written: 104
Properties (ks_): 15
Active lists: 18
Email templates (drafts): 9
Workflows: 5 · all OFF
Owner tasks: 28 for 7 owners · after your OK
Deal notes: 23
Support tickets: 3 customer problems
Excluded: 12 Acme Ops employees · 139 without consent · 9 anonymous questions

Never touched: lifecycle stage, lead status, contact owner, deal stages and consents. On HubSpot Starter you get the properties, lists and templates, and send by hand.

Properties on each contact

ks_last_eventQ4 Product Live · 2026-10-08
ks_attendanceattended / no-show
ks_minutes_watchedfrom the Zoom attendee report
ks_top_blockblock they stayed longest in
ks_question_texttheir question, verbatim
ks_question_intentfeature request, how-to, pricing…
ks_question_topicshift swaps, payroll, intranet…
ks_question_statusanswered live / drafted / left to expert
ks_answer_textonly after your expert approves
ks_answer_urlminute in the recording or help article
ks_event_scoretransparent weights, shown below
ks_followup_segmentthe Call Sheet cell
ks_requested_itemsNext Act item ids, e.g. I-001
ks_source_platformzoom_webinars
ks_data_qualityA

Example · Acme Ops (fictional data) · List, template and workflow names as they would appear in HubSpot.

07 · Answers to approve

11 drafted answers for your expert, and 8 questions we leave to you.

55 questions went unanswered live; merged, they are 19 distinct questions. Each draft is written from your recording and help center, cites its source and is kept under 80 words. Nothing is written to ks_answer_text or sent until your expert approves it. Pricing, launch dates, promises and legal topics never get a draft.

How these were made: software drafts each answer from the recording and the help center; a person at Keepstage checks every draft and its source; your expert approves, edits or rejects it.

D-01 · Q-0095Draft · waiting for your expert

“Can we see who has read the new safety procedure, store by store?”

5 people · 3 customers, 2 leads

Yes. Mark the post as mandatory when you publish it: each person confirms they’ve read it, and Analytics → Read confirmations shows who has and who hasn’t, store by store. You can send a reminder to the people who haven’t.

Sources: Help center: “Mandatory posts and read confirmations” · Recording 00:36:10
Confidence: High

D-02 · Q-0071Draft · waiting for your expert

“Half our warehouse staff have no company email. How do they sign in?”

3 people · 2 customers, 1 lead

Yes, with a mobile number instead of an email. Invite them from People → Invite by text message; they sign in with a one-time code. Email digests still need an address. We’ve passed your use case to the product team.

Sources: Help center: “Staff without a company email” · Recording 00:29:40
Confidence: Medium
Check: Mentions the product team: check the wording

D-03 · Q-0083Draft · waiting for your expert

“Intranet search only finds page titles. Can it look inside PDFs too?”

2 people · 1 SQL, 1 customer

Yes, for PDFs and Word files uploaded to the intranet: switch on Settings → Search → Search file contents. Files already uploaded are indexed overnight. Files linked from other drives are still found by title only.

Sources: Help center: “Intranet search settings”
Confidence: Medium

D-04 · Q-0089Draft · waiting for your expert

“Do approved hours go straight to our payroll provider, or only as a CSV?”

4 people · 2 MQL, 1 SQL, 1 lead

At the end of each pay period Acme Ops exports approved hours as CSV, or in your provider’s import format if it’s listed in Settings → Payroll export. A direct connection isn’t available today.

Sources: Help center: “Exporting hours to payroll” · Recording 00:51:05
Confidence: High
Check: Don’t add a date: item I-004 is on the backlog

D-05 · Q-0118Draft · waiting for your expert

“How do I move someone to another store without losing their availability and skills?”

2 people · 2 customers

Open the person’s profile, choose Employment → Change location and pick the new store. Their skills, availability and contract hours move with them; past shifts stay in the old store’s reports.

Sources: Help center: “Changing someone’s location”
Confidence: High

Showing 5 of 11 drafts. In a real delivery they arrive in an Answers-to-approve sheet, sorted by confidence, one row per question.

Left to your expert: no draft written

Pricing (4)
- “Is SSO included in the Team plan?” Q-0066
- “Do seasonal staff count as full seats?” Q-0091
- “Is there a discount for non-profits?” Q-0108
- “What does the Enterprise plan add on top of Team?” Q-0127
Launch dates (3)
- “When do swap rules leave beta?” Q-0057
- “Will swap rules come to the mobile app this year?” Q-0102
- “When is the direct payroll export coming?” Q-0130
Legal and security (1)
- “Where is employee data stored? It has to stay in the EU.” Q-0120

08 · Method and data quality

Data quality A: a full After-Show, with nine questions we couldn’t follow up.

Full After-Show. Every attributed question is matched to a person, their lifecycle stage, owner and open deal.

Grades: A full After-Show · B roadmap complete, follow-ups by attendance only · C aggregate insights only.

What we received, and what it made possible
Source	Contains	Enables
Zoom attendee report	Registrants, join and leave times	Attendance by stage, minutes watched, the viewers curve
Zoom Q&A report	Question, asker email, time, status, upvotes	Next Act, Call Sheet, answers
Chat file	Messages with time	Greetings vs questions, link context
Recording	Video file	Minutes for answers given live, sources for drafts
HubSpot, read-only	Lifecycle stage, owner, open deals, subscription types	The Call Sheet rows and the consent check
Registration notice	Privacy text as it was on 8 Oct	What each follow-up can be based on

What we couldn’t do

9 questions were asked anonymously: they count in Next Act but get no personal follow-up.
46 attendees used a personal email address: no company, so they’re not in the account view.
1 message was excluded because it contained personal details about someone else.
Clicks exist only for the 3 tracked links posted in the chat; other links weren’t measured.
Zoom poll results weren’t in the export, so polls aren’t in this report.

Next time, in Zoom Webinars

Switch off anonymous questions in Zoom’s Q&A settings.
Post links as HubSpot tracked URLs.
Export the poll report with the other files.
Keep the registration notice: it already covers product analysis and tailored follow-ups.

Privacy, before any software reads a question

Each person becomes a pseudonymous id (a keyed hash of the email, with a key unique to Acme Ops). Names and emails stay in a separate table that only the HubSpot write step reads.
Emails, phone numbers and links are removed from question text on our side before classification.
Quotes carry a segment, never a name: “Customer · 200–999 employees”.
Acme Ops is the controller; Keepstage is the processor under a DPA signed before any data arrives. Source files are deleted at the end of the agreed retention period, with a written deletion statement.

How the numbers and quotes are checked

Software groups duplicate questions and suggests intent, topic and tone. A person reviewed all 142 classifications and every merge, and changed 13.
Every figure comes from a saved query over the export, and each number in the text is checked against it before delivery.
A quote appears only if it matches the original question exactly. Summaries are labelled as summaries.
Every chart and table states its n and its source.

Not in this report, on purpose

No company identification from IP addresses.
No enrichment of individual people, and nothing taken from LinkedIn.
No emotion or personality analysis of attendees: tone is about the question text.
No data from any other Keepstage client.
No revenue attribution: the report shows signals and tasks, not closed deals.
No emails sent by Keepstage, ever.

With Keepstage Live, every question has an author, and Cues reach owners during the show.

09 · Next steps

What Acme Ops does this week, in HubSpot and outside it.

Your product expert
Approves, edits or rejects the 11 drafts, and writes the 8 answers left to them.
Approved answers are written to ks_answer_text
Your HubSpot admin
Reads the dry-run preview and replies OK.
Properties, 18 lists and 9 templates are written; 28 owner tasks are created
Sales owners
Work the 6 open-deal tasks first, Northwind Retail first, then the 13 SQL tasks.
Deal notes already carry the question
Marketing
Reviews the templates and switches the workflows on one at a time, WF1 first.
Nothing sends until a workflow is on
Customer success
Publishes the read-confirmations article and checks in with Brightline.
Tell the 5 people who asked (list for I-005)
Product
Writes their own top 5, compares it with Next Act, and imports the CSV into their tool.
I-001 and I-002 to the next planning session
Everyone
Joins the 30-min readout on Tuesday 20 October.
Marketing, product and sales in one call

Prepared by Keepstage After-Show · Sample report · Acme Ops is a fictional company; all data is invented.

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